Contact Our Support Team
We provide comprehensive customer support across multiple channels to address your queries regarding account management, bonus conditions, responsible gaming policies, and technical assistance. Our multilingual team operates to ensure swift resolution of any concerns related to your gaming experience and account security.
Communication Channels & Response Times
| Contact Method | Details | Average Response |
|---|---|---|
| Live Chat Support | Available 24/7 for immediate assistance | Under 2 minutes |
| Email Support | [email protected] | 4-8 hours |
| Phone Support | +44 20 3966 4850 | 15-30 minutes |
Support Department Specialisations
- Account & Verification Issues – Password resets, identity verification, document submissions
- Gaming & Bonus Inquiries – Promotional terms, wagering requirements, bonus eligibility
- Payment Processing – Deposits, withdrawals, transaction status verification
- Responsible Gaming – Self-exclusion requests, deposit limits, gambling addiction resources
- Technical Assistance – Platform errors, mobile app issues, compatibility problems
Last updated: January 18, 2026